Frequently Asked Questions
If you can't find an answer to your question in the FAQ, you can contact the support team via email at support@postervoid.com.
By navigating to our browse page, you'll find a variety of categories and a search tool to help you locate products. Additionally, after adding an image to your wishlist, it will be accessible on your wishlist page.
In addition to major credit cards like Visa, Mastercard, American Express, and Discover, we offer further payment options through our secure Stripe integration.
Yes, your payment information is secure. We use Stripe, a trusted payment gateway known worldwide for its security and reliability. Your complete payment details are not even shared with us. Stripe uses advanced encryption to protect your data, ensuring your transactions are safe and secure.
If your product arrives damaged, please contact us immediately. We will arrange to send you a new one free of charge, in accordance with the conditions outlined in our Terms of Service.
Since our posters are made to order, we cannot accept returns. Please review your order carefully before purchasing. However, if a poster arrives damaged or defective, we will send you a new one free of charge. Please note that the conditions for free replacements are outlined in our Terms of Service.
Currently, we deliver to countries such as Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. As we continue to grow, more countries may become available for delivery in the future.
The maximum quantity for a single order is currently limited to 4 items to ensure smooth delivery. However, you can place multiple orders if you need to purchase more items.
Our framed posters use acrylic glass, which is lightweight, highly durable, exceptionally clear, UV-resistant, and versatile.
Our posters come with a hanger on the back, but you will need to secure a suitable hook or nail to your wall for proper installation.
We will retain the package for up to 2 months and can resend it upon request, but in such cases, it's possible that you may need to cover the shipping costs again.
In this case, please urgently contact our support team via the provided email address and reference your order number. You can make changes until we send the product for production; however, please note that the country cannot be modified at any time.
We utilize various AI models to create the artworks, scaling them to high resolution for optimal quality at all sizes. Following Google's guidelines, we do not assert copyright over lower resolution AI-generated images displayed on the site, primarily for personal use. You can learn more about the limited license in our Terms of service. Moreover, we plan to introduce more extensive personalization options in the future, leveraging the powerful features of AI.
