Terms of service

Updated at 2024-06-12

Introduction

Welcome to Postervoid.

These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, please do not use our services. During the checkout process, you will be required to provide explicit consent to these Terms by checking a confirmation box.

Definitions

  • "We," "Us," "Our", "Seller": Refers to Máté Jámbor - Void Products and Services, the operator of the webshop.
  • "You," "Customer": Refers to the individual purchasing products from our webshop.
  • "Order": Refers to the request by the customer to purchase products from our webshop.
  • "Product": Refers to the posters sold on our webshop, produced on order by a third-party manufacturer.

Ordering Process

To place an order, select the desired product and proceed to checkout. Complete the payment process as instructed. You will be required to provide explicit consent to these Terms by checking a confirmation box during checkout. It is your responsibility to ensure that all order details are correct before finalizing the purchase. Once an order is placed, it cannot be modified. The only exception is the shipping address (excluding the country), which may be changed after checkout but only before we confirm the order and it is sent for production. However, we do not guarantee the processing of such updates due to potential delays or missed communications.

Pricing and Payment

All prices are listed in EUR and exclude VAT. Value Added Tax is calculated and added during the checkout process. We accept several payment methods (provided by Stripe). Payment must be completed at the time of order placement. Prices are subject to change; however, once an order is placed, the price for that order will remain fixed and will not be subject to any changes.

We are not responsible for any currency conversion fees or fluctuations in exchange rates that may be applied by your payment provider.

Production and Shipping

Our posters are produced on order by a third-party manufacturer. The typical production timeline is approximately 24 hours from the date of order confirmation; however, this time frame is not guaranteed and may vary. While we strive to meet the typical production timeline of 24 hours, unforeseen circumstances may cause delays. We are not responsible for any delays caused by the third-party manufacturer or external factors beyond our control.

You will receive a tracking number once your order has been processed and shipped. In case of shipping issues, please contact our customer service. Once the product is handed over to the courier, we are not responsible for any delays that occur during shipping.

Right of Withdrawal

Under EU law, you have the right to withdraw from contracts within 14 days without giving any reason. However, this right does not apply to products made to the consumer's specifications or clearly personalized, as specified in Article 16 of the Consumer Rights Directive 2011/83/EU. Our products are made to order based on the specifications you select on our website, including materials, frames, and sizes. Additionally, please note that we have the ability to adjust the crop configuration of each product to match the selected size, which means the physical version of the product might change.

If your order has not yet been processed and sent to the production team, we can cancel the order upon your request. To exercise your right of withdrawal or to request a cancellation, please notify us by email at support@postervoid.com as soon as possible. Please note that the cancellation request is not guaranteed until confirmed by us. We are not responsible for unread or misdirected emails, and it is your responsibility to ensure that we have received your request.

The right of withdrawal described in this section applies only to customers within the European Union. Non-EU customers should refer to their local consumer protection laws for information on their rights.

Withdrawal Form

Complete and return this form only if you wish to withdraw from the contract.

To
Máté Jámbor - Void Products and Services,
Maťovce 108, 07901 Maťovské Vojkovce, Slovakia,
support@postervoid.com

I/We (*1) hereby give notice that I/We (*1) withdraw from my/our (*1) contract of sale of the following goods (*1)/for the provision of the following service (*1),
Ordered on (*1)/received on (*1),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*1) Delete as appropriate.

Return and Refund Policy

Due to the nature of our products being made on order, we do not accept returns or offer refunds except in cases of defective or damaged items. If you receive a defective or damaged product, please contact us within 24 hours of receipt with your order number and clear photographs of the issue. A clear photo proof of the transport damage or quality defect must be made after the shipment is handled to you. We recommend checking the parcel for any external damage before accepting it from the courier. If the parcel appears damaged from the outside, please document the damage with photographs and report it to the courier immediately.

In cases of confirmed defects or damage, we will provide a replacement product. If we are unable to deliver the replacement within a reasonable time frame, as required by EU law, you may be entitled to a refund. This includes situations where the replacement cannot be provided within 30 days of the complaint or another agreed-upon period. Please ensure all communication regarding defective or damaged products is documented and sent to us promptly to facilitate the replacement or refund process.

Warranty and Liability

We warrant that our metal and framed paper posters will be free from defects in material and workmanship under normal use for a period of 24 months from the date of purchase. Normal use for these products includes hanging or displaying the posters in indoor environments and maintaining them under standard room conditions. This warranty does not cover damage resulting from misuse, abuse, improper handling, exposure to extreme conditions (such as humidity, or temperature fluctuations), or unauthorized alterations.

Our liability is limited to the cost of the product purchased. In the event of a valid warranty claim, we will, at our discretion, either repair the defective product, replace it with a new product, or provide a refund of the purchase price. This warranty is non-transferable and applies only to the original purchaser.

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products. This includes, but is not limited to, damages for loss of use, loss of data, loss of business or profits, or any other financial loss. Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the product.

To make a warranty claim, please contact us with your order number and a description of the defect. We may require you to provide photographs or return the product for inspection. Any replacement or repair under this warranty does not extend the original warranty period.

Product Previews and Display Accuracy

The product previews provided on our website are intended to give you a visual representation of the final product. However, due to the nature of digital displays and the varying capabilities of hardware devices, the actual appearance of the product may differ slightly from the preview images. This can include variations in color, brightness, contrast, aspect ratio, and frame rendering.

Our previews are displayed in the aspect ratio of the original images, and cropping for different sizes is performed on the client side. As such, the preview images may not perfectly represent the final cropped product, and minor differences may occur. Additionally, discrepancies may arise due to the resolution and calibration of your device’s display, as well as the client-side rendering of frames.

By purchasing our products, you acknowledge and accept the following:

  • The preview images are for illustrative purposes only and may not exactly match the final product.
  • Variations in color, brightness, contrast, aspect ratio, and frame rendering between the preview images and the final product are not considered defects.
  • We are not responsible for any discrepancies caused by the display settings or capabilities of your hardware device.
  • If the preview of an image is displayed in any other place than the configuration page of the product (for example: in the cart, checkout page, payment page, or external sites such as Facebook or Instagram), the original aspect ratio is used, which contains the whole content. However, the actual product will depend on the configuration selected by the customer.

Product Descriptions

Our product descriptions may vary and may not always accurately reflect the physical product. For example, if the poster features fantasy artwork, the accompanying text may be thematic and imaginative, rather than describing the physical attributes of the product itself. These descriptions are intended to complement the visual content and enhance the overall experience but may not provide detailed information about the physical characteristics of the product. Customers should rely on product specifications and images when evaluating the physical attributes of the product.

Seller's Right to Cancel Orders

We reserve the right to cancel any order if the configuration of the product contains content deemed unacceptable or inappropriate. Unacceptable content includes, but is not limited to:

  • Pornographic material
  • Hate speech or incitement of violence
  • Illegal activities or materials
  • Offensive language or imagery
  • Any content that violates intellectual property rights
  • Any content that may negatively impact the reputation or image of our brand.

In the event of order cancellation due to the above reasons, the customer will be notified promptly. If the customer has already made a payment for the order, a full refund will be issued.

By placing an order, the customer agrees to adhere to these terms and acknowledges our right to cancel orders based on the criteria outlined above.

Privacy and Data Protection

We are committed to protecting your privacy. We collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. For detailed information on how we handle your personal data, please refer to our Privacy policy.

Intellectual Property

All designs, images, text, graphics, logos, and content on our website are the intellectual property of Máté Jámbor - Void Products and Services or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use the content for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

IT Security and User Behavior

To ensure the security and integrity of our website and services, users are required to adhere to the following guidelines:

  • Users must not engage in any activities that could harm our website or interfere with other users' access to our services. This includes, but is not limited to, the following actions:
    • Attempting to gain unauthorized access to our systems or networks.
    • Distributing malware, viruses, or any other harmful software.
    • Using automated means, such as bots, to interact with our website.
    • Engaging in any form of cyberattack, including but not limited to DDoS attacks.
  • If users encounter any security vulnerabilities or issues, they are encouraged to report them to us immediately at support@postervoid.com. We take all reports seriously and will investigate and address any security concerns promptly.
  • Users must comply with all applicable local, national, and international laws and regulations while using our website and services.

We are committed to protecting user data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
For more information on how we handle personal data, please refer to our Privacy policy.

Amendments to the Terms

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. We will notify you of any significant changes to the Terms by email or through a notice on our website. Your continued use of our services after the changes take effect constitutes your acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Slovakia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Slovakia.