Privacy policy

Updated at 2024-06-10

Introduction of the Controller

Welcome to our webshop! We are committed to protecting your personal data and respecting your privacy.
This privacy policy explains how we collect, use, and share information about you when you visit and make a purchase from our webshop.

The controller in charge of data processing on this website, within the meaning of the GDPR, is 'Máté Jámbor - Void Products and Services' (info@postervoid.com or support@postervoid.com).
The controller responsible for processing personal data is the individual or legal entity that determines, either alone or in collaboration with others, the purposes and methods of processing personal data.

What Information Do We Collect?

We collect personal information that you provide directly to us and information that is collected automatically when you use our webshop:

• Personal Identification Information: full name, email address, phone number, tax number, shipping and billing addresses.
• Order Information: Products ordered, payment information (handled by third-party payment processors), order history.
  During checkout, users will be redirected to Stripe, a third-party payment processor, where payment information is processed. It is important to review Stripe's privacy policy at that time.
• Technical Information: IP address, browser type, operating system, referring URLs, and usage data collected through cookies and similar tracking technologies.

How Do We Process Your Information?

We process your personal data to:

• Fulfill and manage your orders, including production, shipping, and delivery.
• Process payments and prevent fraudulent transactions.
• Provide customer support and respond to inquiries.
• Improve our webshop, personalize your user experience, and analyze website usage.
• Send you updates about your orders and promotional offers (if you have opted in to receive such communications).

When and With Whom Do We Share Your Personal Information?

We share your personal data with:

• Third-Party Manufacturers: The third party responsible for producing and handling the products for shipping.
  • Posterflow GmbH, Markircher Str. 17, 68229 Mannheim, Germany
    Explanation: Posterflow manufactures our products according to our specifications and prints package labels. When an order is placed, it is processed using their system, which requires your personal data (name, address, and contact information).
• Shipping Services: Companies responsible for delivering your orders to your address.
  We provide your personal data such as your name, shipping address, and contact information to ensure the successful delivery of your orders.
  • Deutsche Post AG, Charles-de-Gaulle-Str. 20, 53113 Bonn, Germany
  • DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn, Germany
  • DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany
• Service Providers: Other third-party vendors that perform services on our behalf, such as payment processing and analytics.
  • Stripe Payments Europe Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland
    Explanation: Stripe is responsible for processing payment transactions, handling invoicing services, and managing tax calculations. When you make a purchase, certain personal data is provided to Stripe, including your name, billing address and contact information. This ensures secure and efficient payment processing for your orders.
  • Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin, Ireland
    Explanation: Meta is responsible for providing the Meta Pixel, which helps us track user interactions and deliver targeted advertisements on the Meta platforms (Facebook, Instagram, etc.). This allows us to improve our marketing efforts and offer relevant promotions to you.
  • Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, Ireland
    Explanation: Google is responsible for providing Google Analytics, which helps us analyze website traffic and user behavior. This information is used to enhance your user experience, optimize our website, and better understand how our webshop is used.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your data may be transferred to the new owner.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

Page Functionalities and CDNs

Our website utilizes Google Fonts (hosted by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, Ireland) and Font Awesome icons (hosted by Fonticons Inc., 307 S Main St Ste 202 Bentonville, AR, 72712-9214 United States) to enhance its appearance and functionality. These resources are loaded from external sources to ensure a visually pleasing and consistent display of text and icons across all pages. When you visit our site, your browser may load the necessary fonts and icons from Google Fonts and Font Awesome servers.

Please note that the use of Google Fonts and Font Awesome may involve the collection of data as outlined in their respective privacy policies.

Do We Use Cookies and Other Tracking Technologies?

Yes, we use cookies and similar tracking technologies to:

• Enhance your user experience by remembering your session, preferences, wishlist and visit history.
• Conduct analytics and understand how our webshop is used.
• Deliver targeted advertisements and marketing communications.

Our Cookie Policy is an integral part of this Privacy Policy. It provides detailed information about the types of cookies we use, their purposes, and how you can control and manage them. By using our website, you agree to the terms outlined in both this Privacy Policy and our Cookie Policy. For comprehensive information on how we use cookies and other tracking technologies, please refer to our Cookie Policy.

You have the option to disable non-essential cookies if you prefer.
You can always manage your cookie preferences in the cookie settings found in the footer of our website.

Is Your Information Transferred Internationally?

Your information may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not have the same level of data protection as your home country. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your personal data during international transfers.

While international data transfers are generally not happening, they may occur when ordering outside the EEA.

How Long Do We Keep Your Information?

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal, accounting, or reporting obligations. Generally, we keep your data for the duration of our business relationship and for a period afterward as required by law.

Do We Collect Information from Minors?

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors. By accepting our privacy policy, you confirm that you are at least 16 years old, or that you have obtained parental consent to use our services.

In cases where we discover that personal data was provided without appropriate consent, we will promptly delete such data from our records, except where the law requires its retention.

What Are Your Privacy Rights?

Under the GDPR, you have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can request correction of inaccurate or incomplete data.
• Erasure: You can request deletion of your personal data under certain conditions.
• Restriction: You can request to limit the processing of your data.
• Portability: You can request to receive your data in a structured, commonly used format.
• Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.
• Right to be Informed: You have the right to be informed about how your personal data is being processed.
• Right not to be Subject to a Decision Based Solely on Automated Processing: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise these rights, please contact us at support@postervoid.com.

Controls for Do-Not-Track Features

When enabled, Do-Not-Track (DNT) signals indicate that the user prefers not to be tracked by websites and online services.

Our website may not always respond to DNT signals, as our response depends on the tracking technology used.

Do We Make Updates to This Notice?

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or other factors.

We will notify you of significant changes by posting the new policy on our website and updating the effective date at the top of the policy.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies.
• Performance of a Contract: To process and deliver your orders.
• Legal Obligation: To comply with tax and accounting laws.
• Legitimate Interests: To improve our services and website functionality.

Hosting Information

Our website is hosted by Websupport s.r.o, a reputable web hosting provider based in Slovakia. The hosting services provided by Websupport s.r.o ensure that your personal data is securely stored and managed.

Security Measures

We use appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security audits.

Complaint Handling

If you believe that our processing of your personal data violates GDPR, you have the right to lodge a complaint with a supervisory authority in your country of residence.

How Can You Contact Us About This Notice?

If you have any questions about this privacy policy or our data protection practices, you can contact us at: support@postervoid.com